Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Select your product, add it to your cart, and complete checkout. You will receive an order confirmation after your purchase is completed.
Can I cancel or change my order?
If your order has not entered processing, contact us as soon as possible. We will try to cancel or modify it. Once an order has been processed or shipped, cancellation or changes may not be possible.
How can I track my order?
After your order ships, we will send tracking information by email when tracking is available.
Shipping
Where do you ship?
We currently ship to addresses within the United States.
How long does shipping take?
Orders are generally processed within 1–3 business days.
Standard delivery is typically 3–7 business days after processing.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
How much does shipping cost?
Standard shipping is free for eligible U.S. orders. If a shipping charge applies to a specific product, destination, or shipping method, the applicable charge will be clearly displayed before payment.
Yes. Tracking information will be emailed after shipment when available.
Returns & Refunds
What is your return policy?
Eligible products may generally be returned within 30 calendar days of delivery and must meet the conditions in our Return & Refund Policy.
What if I receive a damaged, defective, or incorrect product?
Contact us within 7 calendar days of delivery with your order number and photos or videos of the issue when applicable.
We will review the issue and provide an appropriate resolution.
When will I receive my refund?
Approved refunds are issued to the original payment method. Please allow 5–10 business days after processing for the refund to appear, depending on your payment provider or financial institution.
Payments
What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit/debit cards and supported digital payment methods.
Is my payment information secure?
Payments are processed through secure payment providers. Anycastly does not store your full payment card details on its servers.
Products & Warranty
Do your products have a warranty?
Warranty coverage varies by product. Unless otherwise stated on the applicable product page, eligible products are generally covered by a 12-month limited warranty from the date of delivery.
Please see our Warranty Policy for complete details.
Are product specifications accurate?
We make reasonable efforts to provide accurate product descriptions, images, and specifications. Product colors may vary slightly depending on your screen. Manufacturers may also update product specifications or packaging.
Customer Support
How can I contact Anycastly?
Email: support@anycastly.com
Phone: +1 (321) 802-2167
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Business Address: 13955 Central Avenue, Chino, CA 91710
How quickly do you respond?
We aim to respond to customer inquiries within one business day. Response times may be longer during holidays or periods of high demand.
Still have questions?
Please contact us at support@anycastly.com and our support team will be happy to assist you.