Refund policy

At Anycastly, we want you to be satisfied with your purchase. If you are not satisfied, you may request a return in accordance with the policy below.

1. Returns

You may request a return within 30 calendar days of delivery.

To be eligible, the item must be:

• Unused and in its original condition.

• In its original packaging, where applicable.

• Complete with all included accessories and components.

• Accompanied by your order number or proof of purchase.

Some products may have product-specific return restrictions.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 calendar days of delivery.

Please provide your order number and clear photos or videos of the issue. We will review the request and, where appropriate, provide a replacement, refund, or other suitable resolution.

3. How to Request a Return

Please contact us before sending any item back.

Email: support@anycastly.com

Include your:

• Order number

• Name

• Product name

• Reason for return

• Photos/videos when applicable

We will provide return instructions if your request is approved.

Do not send products to an address without receiving return instructions from Anycastly.

4. Return Shipping

For returns due to a change of mind, incorrect purchase, or another reason not caused by Anycastly, the customer is generally responsible for return shipping costs.

If the return is due to an Anycastly error, such as receiving an incorrect, damaged, or defective product, we will provide appropriate return instructions.

Original shipping charges are generally non-refundable unless required by applicable law or the issue was caused by Anycastly.

5. Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to appear after processing. Processing times may vary depending on your bank or payment provider.

6. Non-Returnable Items

Unless defective, damaged, or incorrect, the following may not be eligible for return:

• Final-sale items

• Gift cards

• Digital products, if offered

• Customized or personalized products

• Used, modified, or customer-damaged products

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible. We will attempt to cancel it before processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, an eligible return may be requested after delivery.

8. Warranty

Warranty coverage varies by product. Unless otherwise stated on the applicable product page, eligible products are generally covered by a 12-month limited warranty from the date of delivery.

For warranty details, please see our Warranty Policy.

9. Customer Support

Anycastly
Email: support@anycastly.com
Phone: +1 (321) 802-2167
Business Hours: Monday–Friday, 9:00 AM–5:00 PM

Business Address: 13955 Central Avenue, Chino, CA 91710

This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.